At Adorniq, your satisfaction is our priority! While we do not offer returns, we provide easy exchanges and clear refund support, so you can shop with confidence.

---

✅ Exchange Eligibility

You may request an exchange review for any reason, including:

• You received an incorrect item

• You wish to exchange for another piece (size, style, or personal preference)

All exchange requests must be made within 24 hours of delivery via Email or WhatsApp. Requests after 24 hours will not be accepted.

Please Note: Any issue not reported within 24 hours of delivery shall be deemed accepted as received and will not be eligible for exchange, refund, repair, replacement, store credit, warranty, or goodwill consideration, except where required by applicable law.

---

💬 How the Exchange Process Works

1. Raise a Request:
Contact us within 24 hours of delivery with your order details and reason for exchange.

2. Provide Proof & Packing Video:
Record a clear, uncut video showing:

• The product being packed in the same box it was delivered in

• The invoice and any additional items received inside the box

• The box being sealed securely with tape

Share the uncut video with our team. After verification, we will initiate the pickup request.

3. Shipping Charges:

• Exchanges for incorrect item: No extra charges

• Exchanges requested due to size, style, personal preference, or any reason other than an incorrect item received will require the customer to bear all applicable reverse pickup, reshipping, and exchange shipping charges, which may vary depending on the customer’s pincode.

---

🔍 Inspection & Replacement

All products approved for exchange, replacement, or return review will undergo a quality inspection to confirm they are unused and in original condition. The inspection process may take 2–5 business days after the product is received by Adorniq.

In exceptional circumstances, Adorniq may, at its sole discretion and after inspection, offer a repair, replacement, store credit, or any other resolution deemed appropriate. Such resolutions are provided as a goodwill gesture and do not constitute an admission of product defect or create an obligation for future claims.

Replacement in case of an incorrect item received will be shipped only after successful inspection and approval by Adorniq.

Exchange requests made for any other reason will be fulfilled only through a coupon code of the product value (after any applicable discount), issued after the item passes the inspection.

For customer-preference exchanges, express shipping charges are non-refundable. Any reverse pickup charges incurred by Adorniq will be deducted from the coupon/store credit value.

If the requested item is out of stock, a coupon code will be issued equal to the product value (after any applicable discount)

---

💳 General Refund Policy

If an exchange cannot be processed in case of an incorrect item received (for example, if the product is out of stock):

• A coupon code equal to the product value paid after discount will be issued.

• Refunds are not credited to bank accounts or UPI, only as store credit/coupon code of the product value after discount (if applicable)

To be eligible, please submit photo and video proof of:

• The product being returned

• Outer packaging

• Invoice

• Shipping label (address clearly visible)

All proof must be shared within 24 hours of delivery via Email or WhatsApp.

---

❌ Cases Where Exchange or Refund Will Not Be Accepted

 

• Discounted or final sale items above 10% discount.
• Used or damaged items
• Accessories or jewellery with missing stones, loose stones, or damaged settings reported after use.
• Items broken while trying on or wearing
• Requests without proper proof or beyond the 24-hour window
• Products offered free under any BOGO or Buy X Get Y promotions are non-exchangeable and non-returnable.
  

Please note:

• We do not cover damages caused by handling, usage, exposure to chemicals, perfumes, or water beyond normal conditions.

• Adorniq is not responsible for how the product is handled after delivery.

• Claims made after usage/wear will not be eligible for exchange or refund.

• Any product found altered, used, or damaged due to mishandling will not qualify under our warranty or exchange policy.

All our pieces undergo strict quality checks before dispatch to ensure they meet Adorniq’s premium standards.

Adorniq reserves the right to approve or reject any exchange, refund, repair, replacement, store credit, or goodwill request at its sole discretion and in accordance with this policy.

---

📦 Refund Policy for Undelivered Prepaid & Partial COD Orders

If your package is returned due to:

• Incorrect or incomplete address

• Failed delivery attempts

• Parcel rejection

• Unavailability at delivery

• Unreachable phone number

Then:

• ₹200 deduction (or actual two-way shipping cost, whichever is higher) + 5% restocking fee applies

• Remaining amount will be issued as coupon code within 5–7 business days

---

🚚 Reshipping Policy

If you want your parcel reshipped, a ₹200 reshipping fee (adjusted by delivery location) will apply

---

🚫 No Refunds Are Provided For

• Accessories

• Orders still in transit

• Delivery delays caused by the courier

• Cancellations after the order has been processed (prepaid/partial paid orders)

---

🛒 Cancellation Policy

• Orders can be cancelled only before they are processed 

• Once approved, refunds will be processed to the original payment method within 24–48 working hours and credited in 5–7 business days

• No cancellations after order processing

---

💬 Need Help?

If you have questions or need assistance, reach out to us on WhatsApp or Email — our team is happy to help! 💛

---

✨ Every Adorniq piece is crafted with care — 18K gold plated, waterproof, anti-tarnish, and gentle on sensitive skin. Designed to shine beautifully through your everyday moments.