Adorniq Return & Exchange Policy

At Adorniq, we strive to provide you with the best shopping experience. However, due to the nature of our products, we follow a No Return Policy. Exchanges are only accepted under the following condition:

✅ Exchange Eligibility:

• You have received an incorrect item.

To validate the claim, you must:

• Share an image of the incorrect item(s) along with the invoice.

• Submit the evidence within 24 hours of delivery via Email or WhatsApp.

We do not accept returns or exchanges for any other reason, including size issues.

If your exchange request is approved, we will replace the item with the original one you ordered—subject to availability and successful quality check of the returned item.

Important Instructions for Exchange:

• Please record a clear and complete video while packing the item before handing it over to the courier partner.

• Without valid proof, Adorniq will not be able to process any exchange or refund.

• All claims must be supported with verifiable photo and video evidence.

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❌ No Exchange or Refund Will Be Accepted In These Cases:

• Size issues (please check size charts or consult us before ordering)

• Discounted or final sale items

• Used or damaged items

• Accessories or jewellery with missing stones after use

• Any items without proper proof or beyond the 24-hour window

Shipping charges will only be covered by Adorniq if the error is from our end and proper proof is submitted.

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Adorniq Refund Policy

We follow a No Refund Policy. However, in the case of receiving an incorrect item, the following will apply:

💳 Refund Conditions:

• If the returned item does not pass the quality check, only 50% of the product amount will be refunded in the form of a Gift Card to your Adorniq store account or a coupon code for later use.

• If the returned item passes the quality check and the correct item is unavailable, 100% of the product value (excluding shipping) will be refunded via a store Gift Card or a coupon code, valid for 6 months.

• Refunds will be issued within 1–2 business days after processing, sent to your email in the form of a Gift Card.

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• 📦 Refund Policy for Prepaid & Partial COD Orders:

If the package is returned to Adorniq due to the customer's error (e.g., wrong address, failed delivery attempts, rejection of parcel):

Prepaid Orders & Partial Cod Orders:

• Refund will be issued after deducting ₹200 (or actual two-way shipping cost based on pincode) plus a 5% restocking fee.

• Refund will be in the form of a Gift Card only, within 5–7 days of receiving the returned parcel.

If the prepaid or partially paid order fail to confirm their address within 24 hours of communication 5% of the total order value will be deducted as a inventory hold and restocking fee. the remaining amount will be refunded in the form of coupon code for later use.

Reshipping Policy:

• For reshipping, an additional fee of ₹149 (or less/more, based on delivery location) will be required.

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Conditions to Be Eligible for a Refund:

• Submit photo and video proof of:

  • The incorrect item

  • The outer package

  • The invoice

  • The address label

• All evidence must be sent within 24 hours of receiving the order via email.

• Refunds will not cover shipping costs.

• If the item is out of stock, a refund will be issued via a Gift Card for the product amount only.

• No refunds for:

  • Accessories

  • Orders still in transit

  • Delivery delays

  • Cancellations after the order has been processed

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If you need assistance or have questions, feel free to reach out to us on WhatsApp or Email.

Thank you for shopping with Adorniq!