Adorniq Transit Damage Claim Policy
Adorniq Transit Damage Claim Policy
At Adorniq, we take great care in ensuring that every piece of jewellery goes through strict quality checks so that you receive it in its best condition. However, we understand that unforeseen issues may arise during transit.
This policy outlines our process for handling damaged items received during shipping.
🔍 Reporting a Damaged Product
-
If you receive a damaged product, you must report the issue within 24 hours of delivery.
-
A clear unboxing video showing the entire unpacking process is mandatory to validate your claim.
-
Without a proper unboxing video, no claims will be accepted under any circumstances.
📦 Returning the Damaged Item
Once your damage claim is approved:
-
The product must be returned in its original Adorniq packaging, along with the invoice and all other items received.
-
In case of self-shipping, you must share the return shipment tracking details with us via WhatsApp or Email.
-
To initiate the pickup — or even if you choose to self-ship — it is mandatory to share:
-
A clear, uncut video of the damaged product being unpacked (within 24hrs of receiving), and
-
A clear, uncut video showing the item being properly sealed in the original box.
-
Both videos must be clearly visible and are required to process the return.
✅ Return Approval
-
Upon receipt and inspection of the damaged item:
-
You will be eligible for a 50% coupon of the product’s value, valid for future purchases.
-
This is only applicable if all conditions, especially the unboxing video, are met.
-
This coupon is offered as a one-time gesture and cannot be claimed repeatedly.
-
🚚 Shipping Charges
-
If Adorniq arranges the return pickup, a shipping fee of ₹100 must be prepaid by the customer.
-
If not paid in advance, the request will be declined.
-
-
If the customer ships the item back independently, the shipment must be prepaid.
✨ Exceptions & Goodwill Policy
In cases where:
-
Damage is reported promptly, and
-
The customer's trust and transparency are evident,
- Adorniq Valued Customer (Repeat Customer)
We may offer:
-
A replacement of the same product (if available), or
-
A 60% coupon of the product’s value for a future purchase.
This decision is made at Adorniq's discretion, as a goodwill gesture.
📦 Transit Loss & Tampering Resolution Policy
At Adorniq, we take the safe delivery of your orders very seriously. However, in rare and unfortunate cases where an order is lost, tampered with, or breached during transit, the following policy applies:
-
Customers are requested to allow time for a formal investigation by our courier partner (Shiprocket).
-
During this process, our team will stay in touch and provide timely updates regarding the status of the investigation.
-
We understand the inconvenience this may cause and assure you that we are committed to resolving such cases as quickly and fairly as possible.
⚠️ Important Notice:
Under no circumstances will a refund or replacement be issued until we receive a complete inspection and resolution report from our courier partner, Shiprocket.
If a refund is approved after the investigation, the applicable amount will be issued as store credit in the form of a coupon code only.
We appreciate your patience and understanding as we work with the logistics team to ensure a satisfactory outcome for both parties.
❗ Please Note:
This policy is carefully crafted to safeguard the interests of both our customers and our brand, providing a fair and consistent process for addressing claims arising from transit-related issues.
Once orders are dispatched, the package is in the hands of third-party courier partners, and we have no control over how it is handled during transit. This policy helps us maintain transparency and accountability in such situations.
If you have any questions or concerns, feel free to reach out to us via:
-
WhatsApp: +91 9205966338
-
Email: support@adorniq.in or adorniqofficial@gmail.com
Thank you for trusting Adorniq!