Adorniq Transit Damage Claim Policy
At Adorniq, we take great care to ensure every piece of jewellery is thoroughly checked before dispatch. However, we understand that damage or issues during transit can occasionally occur. This policy explains how we handle such cases.
🔍 Reporting a Damaged Product
If you receive a damaged item, please report it within 24 hours of delivery.
To validate your claim, a clear, uncut unboxing video showing the entire unpacking process is mandatory.
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Without this video, we cannot accept the claim.
📦 Returning the Damaged Item
Once your damage claim is approved:
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The product must be returned in its original Adorniq packaging, along with the invoice and any additional items received.
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If you choose self-shipping, please share the tracking details via WhatsApp or Email.
To initiate the return (pickup or self-ship), you must provide:
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A clear, uncut video of the item being properly sealed in the original box for return.
Both videos are required to process the return.
✅ Return Approval & Compensation
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After inspection and approval of the damage claim, a coupon code worth 50% of the product value paid after any applicable discount will be issued for future purchases.
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This is a one-time goodwill gesture and cannot be claimed repeatedly.
🚚 Shipping Charges
- If Adorniq arranges the reverse pickup, the applicable pickup charges (based on the customer’s pincode) will be shared in advance for transparency and deducted from the final coupon/store credit value.
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Customers may also choose to self-ship the product to the address provided by Adorniq. In such cases, shipping charges must be borne by the customer.
Exceptions & Goodwill Policy
In exceptional circumstances where damage is reported within the required timeframe and the customer is a repeat Adorniq buyer, Adorniq may, at its sole discretion, issue a coupon code worth up to 60% of the product value paid after any applicable discount for a future purchase.
Any such resolution is provided solely as a goodwill gesture and does not constitute an admission of product defect or create an obligation for future claims.
📦 Transit Loss & Tampering Policy
In rare cases where an order is lost, tampered with, or breached during transit:
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Customers are requested to allow time for a formal investigation by our courier partner (Shiprocket)
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Our team will provide timely updates throughout the process
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No refund or replacement will be issued until we receive a complete inspection report from Shiprocket.
The final resolution will depend on the findings of the courier investigation report.
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If approved, the resolution will be provided in the form of store credit (coupon code), as determined by Adorniq.
All Adorniq jewellery undergoes strict quality checks before dispatch to ensure it reaches you in perfect condition. In the rare case of damage during delivery, an uncut unboxing video (showing the parcel opening from start to finish) is mandatory for verification and resolution. Without this proof, no damage-related claims can be processed.
⚠️ Important Notes
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This policy ensures fairness for both customers and Adorniq
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Once dispatched, packages are with third-party couriers, and Adorniq has no control over transit handling
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We aim to maintain transparency and accountability in case of transit-related issues
💬 Need Assistance?
For questions or concerns:
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WhatsApp / Call: +91 9205966338
Thank you for trusting Adorniq! 💛
