Adorniq Transit Damage Claim Policy
Adorniq Transit Damage & Loss Policy
At Adorniq, we take great care to ensure every piece of jewelry is thoroughly checked before dispatch. However, we understand that damage or issues during transit can occasionally occur. This policy explains how we handle such cases.
🔍 Reporting a Damaged Product
If you receive a damaged item, please report it within 24 hours of delivery.
To validate your claim, a clear, uncut unboxing video showing the entire unpacking process is mandatory.
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Without this video, we cannot accept the claim.
📦 Returning the Damaged Item
Once your damage claim is approved:
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The product must be returned in its original Adorniq packaging, along with the invoice and any additional items received.
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If you choose self-shipping, please share the tracking details via WhatsApp or Email.
To initiate the return (pickup or self-ship), you must provide:
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A clear, uncut video of the damaged product being unpacked (within 24 hours of delivery)
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A clear, uncut video of the item being properly sealed in the original box
Both videos are required to process the return.
✅ Return Approval & Compensation
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After we receive and inspect the damaged item, you are eligible for a 50% coupon of the product’s value, valid for future purchases.
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This is a one-time goodwill gesture and cannot be claimed repeatedly.
🚚 Shipping Charges
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If Adorniq arranges pickup, a shipping fee of ₹100 (adjusted based on your pincode) must be prepaid.
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If not paid, the request will be declined.
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For self-shipping, the customer must prepay shipping.
✨ Exceptions & Goodwill Policy
In cases where:
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Damage is reported promptly, and
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The customer demonstrates trust and transparency, and
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The customer is a repeat Adorniq buyer
We may, at our discretion, offer:
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A replacement of the same product (if available), excluding shipping charges, or
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A 60% coupon of the product’s value for a future purchase
This is offered as a goodwill gesture.
📦 Transit Loss & Tampering Policy
In rare cases where an order is lost, tampered with, or breached during transit:
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Customers are requested to allow time for a formal investigation by our courier partner (Shiprocket)
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Our team will provide timely updates throughout the process
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No refund or replacement will be issued until we receive a complete inspection report from Shiprocket
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If approved, the refund will be issued as store credit (coupon code)
All Adorniq jewellery undergoes strict quality checks before dispatch to ensure it reaches you in perfect condition. In the rare case of damage during delivery, an uncut unboxing video (showing the parcel opening from start to finish) is mandatory for verification and resolution. Without this proof, no damage-related claims can be processed. Please note that post-delivery handling, wear, or stone loss is not covered under our warranty.
⚠️ Important Notes
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This policy ensures fairness for both customers and Adorniq
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Once dispatched, packages are with third-party couriers, and Adorniq has no control over transit handling
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We aim to maintain transparency and accountability in case of transit-related issues
💬 Need Assistance?
For questions or concerns:
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WhatsApp / Call: +91 9205966338
Thank you for trusting Adorniq! 💛
